SandClip

Refund Policy

Last Updated: September 2026

At SandClip, we stand behind the quality of our automated video generation platform. This Refund Policy explains our refund procedures and terms for paid subscriptions.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid subscriptions (Starter, Premium, and Super plans). If you're not satisfied, you can request a refund within 14 days of your purchase subject to the fair-use thresholds described below.

2. Full Refund Thresholds

Because AI video rendering, automated voiceovers, and high-definition image synthesis consume non-recoverable third-party computing resources upon execution, you qualify for a 100% full refund if you have used less than the following threshold of your plan's active series allowance:

Plan	Series Allowance	Full Refund Threshold	Conditions
Starter ($19/mo)	1 series max	20% quota consumed	0 active video series created
Premium ($39/mo)	2 series max	15% quota consumed	0 active video series created
Super ($69/mo)	4 series max	10% quota consumed	0 active video series created

3. Prorated Refunds

If you have initiated video generation or created active series within your 14-day window, you remain eligible for a fair prorated refund reflecting unused capacity:

Scenario	Plan	Series Used	Unused	Refund Amount
Zero use	Starter	0 / 1	100%	$19.00
Half used	Premium	1 / 2	50%	$19.50
Partial use	Super	2 / 4	50%	$34.50

4. Algorithmic Reach & Revenue Disclaimer

As explicitly stated in our Terms of Service, SandClip provides software tools for content creation and scheduling. We provide no guarantees of social media algorithmic performance, video views, subscriber acquisition, or advertising revenue. Dissatisfaction with organic social media audience response does not constitute a platform malfunction and is not grounds for an exception to our refund thresholds.

5. How to Request a Refund

Simply email our support desk at [email protected] with the following details:

• The email address registered with your SandClip account
• Your payment transaction reference or invoice ID
• A brief explanation of your cancellation reason

6. Processing Time

Once approved, refunds are credited back to your original payment method (Mobile Money / Orange / MTN via Swychr or card processor) within 5–10 business days.

7. Cancellation

You may cancel your subscription at any time directly through your SandClip billing settings or by contacting our team. Cancellation halts future billing cycles while maintaining your current paid access until the end of the existing billing period.