SandClip

Refund Policy

Last Updated: August 4, 2026

At SandClip, we stand behind our service. This Refund Policy explains our refund process for paid subscriptions, in compliance with Paddle's requirements.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid subscriptions (Hobby, Daily, and Pro plans). If you're not satisfied, you can request a refund within 14 days of your purchase.

2. Full Refund Thresholds

You qualify for a 100% full refund if you've used less than the following percentage of your plan's monthly series allowance:

Plan	Active Series	Full Refund If Under	Max Series for Full Refund
Hobby ($19/mo)	1	20%	0 series
Daily ($39/mo)	3	10%	0 series
Pro ($69/mo)	10	5%	0 series

3. Prorated Refunds

If you've used more than the full refund threshold but still want a refund within 14 days, you qualify for a prorated refund based on unused series.

Example	Plan	Series Used	Unused	Refund
Light use	Hobby	0 / 1	100%	$19.00
Half used	Daily	1 / 3	67%	$26.00
Heavy use	Pro	5 / 10	50%	$34.50

4. What's Covered

• New subscription purchases (within 14 days)
• Subscription renewals (within 14 days of the renewal date)
• Any reason — change of mind, found an alternative, or simply didn't use the service

5. How to Request a Refund

Simply email us at support@sandclip.app. Please include:

• The email address associated with your account
• Your order or transaction ID (if available)
• A brief reason (optional, helps us improve)

6. Processing Time

Once approved, refunds are processed within 5–10 business days through Paddle. The time it takes to appear in your account depends on your payment method and bank.

7. Cancellation

You can cancel your subscription at any time through Paddle or by contacting us. Cancellation stops future billing. If you cancel within 14 days of a payment, you're eligible for a refund as described above.